Privacy Policy

Last Updated: September 2026

Retra Burn ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order or contact us.
• Automatically Collected Information: IP address, browser type, device information, pages visited, and referring URLs, collected through cookies and similar technologies.
• Communications: Information you provide when you contact customer support or subscribe to our emails.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and payment processing
• To communicate with you about your order, account, or customer support requests
• To send promotional emails or offers, where you have opted in (you may unsubscribe at any time)
• To improve our Site, products, and customer experience
• To detect and prevent fraud or unauthorized transactions
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings; disabling cookies may affect certain Site functionality.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors and shipping/fulfillment partners necessary to complete your order
• Service providers who assist with website hosting, analytics, email delivery, and customer support
• Law enforcement or regulators, where required by law or to protect our legal rights

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below.

8. Children's Privacy

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

This is a general Privacy Policy template intended as a starting point. Privacy laws (such as GDPR, CCPA, and others) vary by region and are subject to change. We recommend having this policy reviewed by a licensed attorney to ensure compliance with the specific regulations applicable to your business and customers.