Returns & Refund Policy

Last Updated: September 2026

We stand behind Retra Burn and want you to be fully satisfied with your purchase. If you are not satisfied for any reason, we offer a 60-day money-back guarantee as described below.

1. 60-Day Money-Back Guarantee

If you are not satisfied with your results within 60 days of your original purchase date, you may request a full refund of the product price. This guarantee applies to your first order of Retra Burn per household.

2. How to Request a Refund

• Contact our support team at support@retrraburn.com or call +1 323-417-0278 within 60 days of your purchase date.
• Provide your order number and the email address or name used at checkout.
• Our team will guide you through the return process, including where to send any unused product, if required.

3. Refund Processing

Once your return request is approved, refunds are typically processed within 5-10 business days to your original method of payment. Please note that your bank or card issuer may take additional time to post the refund to your account.

4. What Is Covered

• Full refund of the product purchase price when requested within the 60-day guarantee window
• Both opened and unopened bottles are covered under this guarantee

5. What Is Not Covered

• Original shipping and handling charges are non-refundable, except where required by law
• Refund requests made after the 60-day window has expired
• Orders purchased through unauthorized third-party resellers

6. Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery with photos of the item and packaging so we can arrange a replacement or refund at no additional cost to you.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can typically cancel orders that have not yet been shipped. Once an order has shipped, our standard return process applies.

8. Contact Us

This is a general Returns & Refund Policy template. Actual refund timelines and terms should reflect your real fulfillment and payment processor capabilities, and should be reviewed for compliance with consumer protection laws in the regions where you sell.